Returns & Exchanges

We want you to be completely satisfied with your ACAI Outdoorwear, which is why we offer a 28-day return period for any unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures you can get back to your outdoor adventures as quickly as possible.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 3.
  Ship the Parcel

  Download your prepaid shipping label or QR code from the portal and drop your package off at any authorized collection point.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund or dispatch your exchange items within 5-7 working days.